To Commerce users with Klaviyo integration

(we are passing along a Klaviyo message)

As a reminder, this coming weekend Klaviyo will be undergoing necessary maintenance and updates which will cause downtime across parts of the platform.

iTMG is not directly linked with any part of this maintenance period, and simply relaying the notification to iTMG users that may not be aware. iTMG services are NOT directly impacted by this.

The scheduled maintenance periods are as follows:

• Saturday 7/30 00:00 ~ 06:00 am Eastern

• Sunday 7/31 00:00 ~ 04:00 am Eastern
During these scheduled maintenance windows, Commerce-integrated Klaviyo actions will stall periodically. Real time updates are likely to be delayed. As an example, new users having just purchased, their identity may not sync in near-real time as usual.

This is largely as result of Klaviyo's REST API endpoints not in the critical path of data ingestion will experience an elevated rate of 503's during these windows. Those failed requests will not be reprocessed automatically.

Additionally, Klaviyo advises that users with scheduled email or SMS messages will be paused. Please note that no incoming data should be lost and the scheduled email and SMS sends will resume after the maintenance window.

Thank you,
-- your iTristan Media Group team

Thursday, July 28, 2022

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