.AU Domain Policy

.AU is the country code TLD for Australia and is administered by auDA, The Australian Domain Name Administrator.

Tucows (Australia) Pty Limited (ABN 38 144 482 002 / ACN 144482002) is an auDA Accredited .AU Registrar.

Registered address:

Level 11, 1 York Street, Sydney NSW 2000

Mailing address:

Tucows Inc., 96 Mowat Ave., Toronto, Ontario, Canada M6K 3M1

Itristan Media Group offers domain name registrations for these second level domains:

  • .ASN.AU—For incorporated associations, political parties, trade unions, sporting and special interest clubs.
  • .COM.AU—For commercial entities, such as companies and businesses.
  • .NET.AU—For commercial entities, such as companies and businesses.
  • .ID.AU—For individuals who are Australian citizens or residents.
  • .ORG.AU—For charities and non-profit organizations.

 

Registration details

Registration term: 2 years

DNS requirements: 2-13, maximum of 6 at time of registration

Whois Privacy: No

Domain Locking: Available

Grace Period: 30 days

Redemption Period: None

Authcode required for transfers: Yes

 

Residency requirements

Registrants must meet the following requirements to register a second level .AU domain name:

.ASN.AU

Domain names must be an exact match, abbreviation, or acronym of the Registrant's name or otherwise closely and substantially connected to the Registrant.

To register a .ASN.AU domain name, Registrants must be one of the following:

  • An association incorporated in any Australian State or Territory.
  • A political party registered with the Australian Electoral Commission.
  • A trade union or other organization registered under the Workplace Relations Act 1996.
  • A sporting or special interest club operating in Australia.
  • A charity operating in Australia, as defined in the registrant’s constitution or other documents of incorporation.
  • A non-profit organization operating in Australia, as defined in the registrant’s constitution or other documents of incorporation.

.COM.AU or .NET.AU

Domain names must be an exact match, abbreviation, or acronym of the Registrant's name or trademark, or otherwise closely and substantially connected to the Registrant.

To register a .COM.AU domain name, registrants must be one of the following:

  • An Australian registered company.
  • Trading under a registered business name in any Australian State or Territory.
  • An Australian partnership or sole trader.
  • A foreign company licensed to trade in Australia.
  • The owner of an Australian Registered Trademark.
  • An applicant for an Australian Registered Trademark.
  • An association incorporated in any Australian State or Territory.
  • An Australian commercial statutory body.

.ID.AU

Domain names must be an exact match, abbreviation, or acronym of the Registrant's personal name or otherwise closely and substantially connected to the Registrant. The name must include or be derived from one or more words of the Registrant's name or the name by which the Registrant is commonly known (nickname).

To register a .ID.AU domain name, registrants must be an Australian citizen or an Australian resident.

.ORG.AU

Domain names must be an exact match, abbreviation, or acronym of the Registrant's name or otherwise closely and substantially connected to the Registrant.

To register a .ORG.AU domain name, registrants must belong to one of the following:

  • An association incorporated in any Australian State or Territory.
  • A political party registered with the Australian Electoral Commission.
  • A trade union or other organization registered under the Workplace Relations Act 1996.
  • A sporting or special interest club operating in Australia.
  • A charity operating in Australia, as defined in the registrant’s constitution or other documents of incorporation.
  • A non-profit organization operating in Australia, as defined in the registrant’s constitution or other documents of incorporation.

Additional registration requirements

When completing the registration form for any .AU domain name, you must submit some additional information about the registrant. These additional fields are displayed in the Owner Information section of the Control Panel registration form and in the Additional Domain Information section of the RWI registration form.

Note: These requirements apply to all new registrations, transfers in, and contact updates or changes.

Eligibility Type

This field is required for all .AU registrations.  From the drop-down list, choose the reason that the registrant is eligible for the domain name. The Eligibility Type must correspond to the Eligibility Name. For example, if the registrant is using their company name to register the domain, then their Eligibility Type is Company. If they are using their registered business name to register the domain, then theirEligibility Type is Registered Business, even if they are also a company.
For .COM.AU and .NET.AU, the choices are Company, Partnership, Pending TM Owner, Registered Business, Sole Trader, and Trademark Owner. For .ASN.AU and .ORG.AU, the choices are Charity, Club, Incorporated Association, Non-profit Organization and Trade Union. For .ID.AU, the only available option is Citizen/Resident.

Eligibility ID Type

This field is required for all .AU registrations except .ID.AU. The options that you see in the drop-down list depend on what you choose in the Eligibility Type field. For example, if Eligibility Type is Charity, the only option available for Eligibility ID Type is Australian Business Number.

Eligibility ID

The number of the eligibility document. This number must correspond to the Eligibility ID Type that you chose. For example, if the Eligibility ID Type is Australian Business Number, then you must enter that number in this field. This is required for all registrations except .ID.AU; however, if you specify an Eligibility ID Type for a .ID.AU registration, then you must complete this field as well. 
Important: The number that you enter in this field will be validated, and if you submit an incorrect number, the registration will fail.

Eligibility Name

The name on the Eligibility ID document. This field is required for all registrations except for .ID.AU.

Registrant Name

The legal entity name, such as the company name, incorporated association name,  or individual's name. This field is required for all registrations.

Registrant ID Type

From the drop-down list, choose either Australian Business Number (ABN) or Australian Company Number (ACN). This field is required for all registrations except for .ID.AU.

Registrant ID

The registrant identifier number. This value must correspond to the Registrant ID Type that you chose (that is, the ABN or ACN) This is required for all registrations except for .ID.AU. 
Important: The number that you enter in this field will be validated, and if you submit an incorrect number, the registration will fail.

Policy Reason

Choose the reason that the registrant is entitled to use the domain name. This field is required. Allowed values are:

  • 1. The name exactly matches the acronym or abbreviation of the registrant's company or trading name, organization or association name, or trademark.
  • 2. The name is connected closely and substantially to the registrant.

Renewals

Domain names may be renewed up to 90 days before the expiry date and up to 30 days after the expiry date. Regardless of when the domain name is renewed, the new expiry date is automatically set to 2 years from the previous expiry date.

Note: There is a three day grace period following the renewal, during which the renewal can be cancelled, and the renewal fee will be refunded.

If the domain name is not renewed by the expiry date, the status of the name becomes Expired Hold. The domain name is removed from the DNS, and the domain name cannot be updated; however, it can be renewed or transferred to another registrar.

If the domain name is not renewed within 30 days after the expiry date, the status changes to Expired Pending Purge, and the domain name cannot be updated, renewed, or transferred to another registrar. The domain name is then purged from the registry during the next purge cycle.


.AU complaints handling policy

iTristanmedia Compliance provides assistance with problems or requests surrounding .AU domains. To file a complaint regarding your .AU domain, email helpdesk@itristanmedia.com We'll respond immediately to confirm receipt of your complaint and respond within two (2) business days.

The .AU Domain Name Suppliers' Code of Practice and the auDA Consumer Information outlines your rights surrounding disputes and the ability to lodge complaints.

Support, payments, and other information

  • iTristanmedia provides 24/7 Reseller Support via telephone or email. Visit our Contact page for complete details.
  • Accepted payment methods along with terms and conditions are available here.
  • .AU Password Recovery Tool

Cancellation policy

  • Upon registration or renewal, there is a 3 calendar day grace period during which the transaction may be cancelled.
  • Outside of this three-day window, you are free to cancel your domain name registration at any time by notifying us via e-mail at helpdesk@itristanmedia.com.
  • Your registration of a domain name may also be subject to suspension, cancellation, or transfer should you be found to violate any term of our Exhibit A end user agreement, located athttp://www.itristanmedia.com/docs/contracts/exhibita.htm.

Additional registry requirements

auDA, the registry operator for .AU, has several additional requirements registrars and resellers of .AU domains are required to comply with:

  • Reseller must identify themselves as a reseller of .AU domain names during their purchase process.
  • Registrars must send registrants the domain's authorization code upon registration, as well as a certificate of registration. Both of these are sent to the registrant by iTristanmedia upon registration. The Reseller that facilitated the transaction is listed in both of these notifications.

Transfers

To transfer a domain name to iTristanmedia:

  1. In the Order Management section, enter the domain name in the Transfer a domain field, and then click Transfer. The Transfers for <domainname>.au page appears.
  2. Complete the Transfer Form.
  3. Once the Transfer Form is complete, click Submit.

When the transfer request is submitted, an email is sent to the Owner Confirmation Email address specified on the transfer form, and they have two days to approve or reject the request. When approving the transfer, they are required to enter their Transfer Authorization Code. The Transfer Authorization Code or 'Authcode' can be obtained from the current registrar for the domain. If the transfer request is not approved within the two day period, the registry declines the transfer request.

If the domain's expiry date is less than 60 days from the date of the transfer, the domain is automatically renewed when it is transferred in, and the new expiry date is two years from the original expiry date.

Changes of ownership

To change the registrant of a .AU name, both documents linked below must be filled out, signed and emailed to helpdesk@itristanmedia.com.  Upon change of ownership, domain renews for 2 years.

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